1Cancelling your subscription
You can cancel your paid subscription at any time from your account's billing portal (the Manage subscription link inside the app). When you cancel:
- you keep Pro access until the end of the billing period you have already paid for;
- your plan then reverts to the free tier — you are not charged again;
- your account, history, and data remain unless you ask us to delete them.
2Renewals
Subscriptions renew automatically each month until cancelled. We charge your payment method at the start of each period through Stripe. It is your responsibility to cancel before a renewal if you do not wish to be charged for the next period.
3EU right of withdrawal (14 days)
As a consumer in the EU, you generally have a 14-day right to withdraw from a distance contract. For digital services, there is an important condition: if you ask us to begin providing the service immediately and acknowledge that you will lose your right of withdrawal once it is fully performed, that right may no longer apply for the portion already delivered.
In practice: if you subscribe and immediately start running backtests, you have begun consuming the service. We will still deal with genuine refund requests fairly and in line with your legal rights.
4Refunds
Subscriptions are billed for a period of access. We do not generally provide partial refunds for the unused part of a period after a cancellation, because you retain access until the period ends. However, we will consider refunds where:
- you were charged in error or charged twice;
- a significant fault on our side prevented you from using the Service for a material part of the period;
- the law entitles you to a refund.
Approved refunds are returned to your original payment method through Stripe.
5Free tier
The free tier is free. No payment, no refund.
6Price changes
If we change the price of your plan, we will give you reasonable notice, and the new price applies from your next renewal. You may cancel before then if you do not accept the new price.
7How to reach us
For cancellations you can't complete yourself, billing questions, or refund requests, email support@peirama.tech with the email on your account and a short description. We aim to respond within a few business days.